Returns & Exchanges

We want you to love your glow, but if you are not completely satisfied with your JLO BEAUTY purchase, we offer a 60-day money-back guarantee on all products. Even if the bottles are empty, you can return them for a full refund of the purchase price, excluding shipping and handling.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid USPS return shipping label, which will be sent to your email address for easy printing.

• 3.
  Pack Your Items

  Securely pack the products in their original packaging or a sturdy box, attach the prepaid shipping label to the outside, and drop it off at any USPS location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7 to 10 business days.