Frequently Asked Questions
Everything you need to know about your glow.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your glow's journey.
What is your return policy?
We want you to love your results. If you are not completely satisfied, we offer a 60-day money-back guarantee on all products, even if the bottles are empty.
Are JLO BEAUTY products cruelty-free?
Yes, we are committed to ethical beauty. JLO BEAUTY does not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.
How do I manage my subscription?
You can easily pause, skip, or cancel your subscription at any time by logging into your account portal. Subscriptions offer a 15% discount on every recurring order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.